Frequently Asked Questions

What is Tennibot?

Tennibot is a sports robotics company that builds AI-powered training equipment for racquet sports like tennis, padel, and pickleball, including the Rover (an autonomous ball collector) and the Partner (an autonomous ball machine).

What products does Tennibot offer?

Tennibot offers two main products: the Partner, an autonomous ball machine, and the Rover, an autonomous ball collector—both designed for individual players, coaches, clubs, academies, and training facilities.

What sports does Tennibot support?

Tennibot supports tennis, pickleball, and padel. The robots are designed to work on standard courts for all three racquet sports.

What court surfaces are compatible with Tennibot?

Tennibot is designed to work on all court surfaces including hard courts, clay courts, grass courts, and indoor surfaces.

Can Tennibot be used indoors?

Yes, Tennibot works both indoors and outdoors. Its navigation system adapts to different lighting conditions and environments.

Can Tennibot operate in the rain?

Tennibot is not recommended for use in heavy rain or standing water. Light moisture is generally fine, but for best performance and longevity, use it in dry conditions.

What is the warranty on Tennibot?

Every Tennibot comes with a 3-year limited warranty covering manufacturing defects and hardware malfunctions.

Where can I buy Tennibot?

Tennibot sells direct. Every machine is ordered here on tennibot.com and ships to you from us, which is how we keep pricing, the 3-year warranty, and support all in one place.

Do you offer financing options?

Yes, we offer flexible financing options at checkout. You can split your purchase into monthly payments. Visit our buy page for current financing details.

What is your return policy?

We offer a 60-day satisfaction guarantee. If you're not completely satisfied with your Tennibot, you can return it within 60 days of delivery for a full refund.

How long does it take to get my Tennibot, and why?

Every Tennibot is built to order in Auburn, Alabama. Most orders ship 6 to 7 weeks after they are placed. Here is where that time goes: your machine is assembled by hand, then tested twice. First on the bench, where we run the drive system, the ball feed, and the vision stack. Then on a real court, where the unit plays live before it is boxed. Not a sample off the line. Every single machine. We are the only AI ball machine company that manufactures in the United States, so that testing happens in our own building instead of a factory we have never set foot in. It is slower than pulling a unit off a container that already crossed an ocean. It is also why we can put a 3-year warranty and a 60-day risk-free trial behind it. We are not guessing that your machine works. We watched it work.

Do you ship internationally?

Yes, Tennibot ships to many countries worldwide. Shipping rates and delivery times vary by location. Check our website for specific shipping information to your country.

How do I contact customer support?

You can reach our customer support team through the Contact Us page on our website, by email, or through the Tennibot mobile app. Our team typically responds within 24 hours.

Is there a subscription?

No. The app, the AI drills and over-the-air updates are all included with the machine.

What is The Partner?

The Partner is the most advanced AI-powered racquet sports ball machine, designed for individual players, coaches, and small training groups. It moves autonomously around the court, and it’s lightweight, portable, and ideal for everyday practice sessions.

Can I use the Tennibot Partner as a stationary ball machine?

Yes. The Tennibot Partner can be used as a traditional stationary ball machine, delivering consistent shots from a fixed position, while also offering advanced programmable drills.

Is the Partner beginner-friendly?

Yes. The Tennibot Partner is designed for all skill levels, including beginners. You can start with slow, predictable feeds to build proper form and confidence, then gradually increase difficulty as your skills improve.

How long does The Partner's battery last?

The Partner's battery lasts approximately 4–5 hours of continuous use on a single charge, which is enough for multiple practice sessions.

How does The Partner navigate the court?

The Partner uses cameras, sensors, and computer vision to read the court around it: the lines, the net, and where you are standing. Place it on the court and press start, and it calibrates itself and drives into position to feed you from different spots, the way a hitting partner would move. The Partner feeds balls; picking them up is the Rover's job. The Partner Lite uses the same vision and drills but stays where you set it.

Can The Partner grow with my skill level?

Yes. The Tennibot Partner is designed to scale with your game, from basic drills for beginners to complex, match-like scenarios for advanced players.

How does The Partner avoid obstacles on the court?

The Partner uses advanced sensor technology to detect and avoid obstacles like net posts, benches, and court boundaries. It maps the court and navigates safely around any objects.

Is the net hopper durable enough for daily use?

Yes. The net hopper is lightweight but built to last. Its heavy-duty mesh netting flexes instead of cracking, so it handles daily practice sessions and repeated loading without wearing down. The design holds up season after season, giving you durability without the extra weight.

Which sports does the Partner Lite come in?

Tennis and padel are the same unit, so if you play both, you only need one Partner Lite. Pickleball is its own dedicated unit. Pick your sport when you order.

How heavy is the Partner Lite?

25 lbs, about half the weight of most ball machines, light enough to carry from the car to the court in one hand.

Will the Lite get new features after I buy it?

Yes. The Lite gets over-the-air updates just like the Partner V2, so the machine you buy today keeps gaining new drills and features.

What is The Rover?

The Tennibot Rover is our autonomous ball collector designed for individual players, coaches, clubs, schools, and facilities. It offers enhanced capacity and features for high-volume ball collection needs.

Can The Rover be used at tennis clubs and facilities?

Absolutely! The Rover is perfect for tennis clubs, schools, and training facilities. We offer special pricing for commercial use. Contact us for partnership details.

Is there a mobile app for Tennibot?

Yes—Tennibot has companion apps for iOS and Android that let you control Rover and Partner from your phone: for Rover you can run ball collection (start/stop, see balls collected), remote control, court sweeping, and usual settings and power controls; for Partner you get Quick Play for live positioning and shot setup plus a full drills area with premade and custom routines you can tailor; on iPhone you can also use Apple Watch to start and stop when the watch is paired with your phone.

How do I update Tennibot's software?

When your phone is connected to your Tennibot , you can check for and install robot firmware updates from the app’s firmware section.

How do I set up Tennibot for the first time?

Download the Tennibot app, create an account, and follow the in-app setup guide. Your robot broadcasts its own Wi-Fi network, and the app walks you through connecting your phone to it and running your first session.

Can I control it from my phone?

Yes. The Partner, the Partner Lite, and the Rover all run from the same Tennibot app on iOS and Android. On iPhone you can also start, stop, and change drills from a paired Apple Watch, so you do not have to walk back to your phone mid-session.